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Stupid Shaw Cable
http://45.55.195.193/viewtopic.php?f=7&t=4637		 Page 1 of 1
Author:  Master Pimp [ Wed May 16, 2007 8:19 am ]
Post subject:  Stupid Shaw Cable
Ok I use Shaw Cable with a Motarolla Surfboard modem and everyonce in awhile (usually at night) it disconnects from the internet for like 10 minutes.

Now I believe my max bandwidth per month is 60GB I don't think I used up that much bandwidth yet. Do you think it could be a problem with the modem or is my ISP just doing maintenance on the servers or something.
Author:  cambiogris [ Wed May 16, 2007 11:17 am ]
Post subject: 
If it's at night (how late exactly?), it's very likely going to be maintenance. It should be like 2 AM, though. :-(
Author:  Wizard James [ Wed May 16, 2007 3:09 pm ]
Post subject: 
vf.shawcable.net

Were do you live? bc?

Hmm, if you dont have a black modem you can call and say your having problems, they will check logs, and come and replace the one you got with a newer one, or a black one. shaws petty good for support
Author:  Master Pimp [ Wed May 16, 2007 3:33 pm ]
Post subject: 
Image
That is the modem I have.

It only seems to happen once a week and at night so it is most likely maintenance.

{Edit} Yeah I live in B.C
Author:  ProjektTHOR [ Wed May 16, 2007 6:29 pm ]
Post subject: 
Its maintenance.

Have you even bothered calling tech support with an outage complaint?
Author:  Master Pimp [ Wed May 16, 2007 10:47 pm ]
Post subject: 
No, I thought it would be better to check with you guys to see if I should even bother calling them.
Author:  ProjektTHOR [ Thu May 17, 2007 4:04 am ]
Post subject: 
For future reference, call them first, then ask for outside help when the in-house tech support fails.
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